What should I ask in an interview for a receptionist?

A good interview for a receptionist should show you how the candidate will handle the front desk on a real working day, not just how they answer general questions. Plan your questions in advance, listen for concrete examples, and give the candidate a clear picture of the role so you can both judge the fit.

Start with experience and motivation. Ask the candidate to describe their previous front desk or customer facing roles, what their main duties were, and what they enjoyed most about the work. Ask why they want this particular role and what they know about your business. These questions reveal whether the candidate understands reception work and whether they are genuinely interested in your workplace, rather than applying for any available opening. Listen for specific details about the settings they have worked in, such as an office, clinic, or hotel, and how those settings compare with yours.

Next, ask about the core skills of the job. Ask how the candidate greets visitors, answers the phone, and handles a caller who is upset or in a hurry. Ask for an example of a time they managed several demands at once, such as a visitor arriving while the phone was ringing and an appointment needed rescheduling. Ask how they keep track of bookings, messages, and deliveries, and what tools or systems they have used. These questions show whether the candidate can stay organized, calm, and polite when the front desk is busy. Ask about written communication too, since a receptionist often writes emails, takes messages, and keeps records that others rely on.

Then explore judgment and discretion. A receptionist often knows sensitive information, such as who is visiting, why a caller needs an appointment, or when a manager is unavailable. Ask how the candidate handles confidential information and what they would do if a visitor asked for details they should not share. Ask how they would respond if a visitor arrived without an appointment, or if two people needed help at the same time. Look for answers that show patience, tact, and common sense, rather than rigid rules that would leave a visitor feeling unwelcome.

Finish by asking about reliability and teamwork. Ask how the candidate handles a busy period, a change of plan, or a colleague who needs help. Ask about their availability, their comfort with the schedule, and how they would cover a shift if needed. Leave time for the candidate to ask questions, and answer them honestly. A candidate who asks thoughtful questions about the team, the hours, and the expectations is often a candidate who will take the role seriously. Take notes during the interview so you can compare candidates fairly after you have met them all.

Next step: Post a free ad on GlobalClassifieds to find receptionist candidates in your area, then interview them with questions that show real front desk skill.